Step 1:

Complete the call back form.
Hereafter our customer service consultant will contact you to give you a step-by-step explanation of how the process works. Should you qualify and choose to proceed with the debt counselling programme, you will need to visit our offices to complete and sign the application form.

You will also need to bring the following documentation:

a) Copy of your identity document/passport
b) A copy of your two most recent salary/wage slip (If you receive overtime or allowances that are not of a regular nature then the last 6 months are required to determine an average)
c) Your most recent creditor statements
d) Your last two months bank statements for all your bank and investment accounts
e) Proof of residence

If you and your spouse/partner share your income and expenses or are married in Community of Property then:
a) A copy of your spouse/partner’s most recent salary/wage slip (if you receive overtime or allowances that are not of a regular nature then the last 6 months’ are required to determine an average).
b) Your most recent creditor statements.
c) Your last two months bank statements for all your bank and investment accounts.

Step 2:

During the application, the Debt Counsellor will verify your budget and your existing debt commitments. A new budget will be agreed upon to determine the amount available for debt repayment. At this stage the Debt Counsellor will also provide you with details of all the costs involved, as well as an interim debt repayment plan.

Step 3

The Debt Counsellor will contact all your Credit Providers as well as the Credit Bureau to verify your debts. You WILL also be listed on the Credit Bureau as being under Debt Counselling and the listing will stay there until you have repaid your debts in full, only where after the listing will be removed. The Debt Counsellor will, where possible, negotiate the proposed debt repayment plan with your Credit Providers.

Step 4

If Credit Providers accept the proposed debt repayment plan, it will be made an order of the court by the Magistrate's Court, referred to as a "Consent Order". However, if one or more of the Credit Providers do not accept the proposed debt repayment plan, the Debt Counsellor will have to submit it to a Magistrate for a order in terms of the Consumer Credit Act.

Step 5

The Debt Counsellor will provide you with a final debt repayment plan, which is also submitted to a Payment Distribution Agency (PDA). The aim of this is to collect a single payment from you and ensure that the correct amount in terms of the final debt repayment plan, is paid to all your Credit Providers on a monthly basis. This will continue until all your debts have been paid in full, together with interest and legal fees, where applicable.